My driver took a long or incorrect route

We advise our drivers to take the optimal route to the destination as suggested by Google maps.

If this was not the case and you feel that the ride time was high due to any other reason, please let us know what happened using the call option given below.

{ "custom_id": "12356", "reasons": [ { "value": "driver_took_longer_route", "text": "Driver took longer route", "action": "" }, { "value": "charged_for_more_distance_time_than_actual", "text": "Charged for more distance/time than actual", "action": "" }, { "value": "faced_traffic_road_work_during_trip", "text": "Faced traffic/road work during trip", "action": "" } ] }