Q: What about helmets? Will the driver carry this for the customer? Are there any specific helmet formats/ quality prescribed? Will Ola be issuing this or the partner is responsible for this?
A: Ola will be providing helmets, hair cover and pollution mask. All helmets are ISI certified
Q: Is there a GPS tracking device in these bikes?
A: Yes.
Q: Is there some kind of a screen/ attachment to separate the rider and the passenger (this is pertinent especially for lady passengers)?
A: Not presently
Q: In case of an accident/ fall, do we have any legal liability?
A: No, Ola doesn’t have any legal liability. Same is mentioned in customer and driver T&C.
Q: The breakdown procedure?
A: The driver will try to fix the issue in reasonable time, failing which will assist the passenger in getting alternate transport
Q: SOS will be available similar to city taxi ride?
A: Yes.
Q: In case of serious injury/ death what is the legal liability?
A: The liability will be with driver and not with Ola.
Q: Do these bikes feature a speed governor?
A: All drivers will strictly adhere to mandated speed limits.
Q: What is the type of background checks for the Riders?
A: The drivers go through a rigorous selection process, which involves profile checks.
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