CRM - All Articles

Upfront Pricing

• What is Upfront Pricing?
• How is Upfront Fares Calculated?
• Upfront Pricing - CC Scenarios
• Upfront Pricing - Self Serve Workflow

Ola Select

• Ola Select: Membership Policy/Refund
• Ola Select: How to join OLA Select?
• Ola Select: What is it?
• Ola Select: How to Renew Membership?
• Ola Select: Airport Lounge

Ola Outstation

• Roadside Assistance - Only for SRT Team
• Ola Outstation: OTP not Received
• Ola Outstation: Booking
• How to Re-Complete - Outstation

Safety Related

• Safety Related: Unsafe Ride Experience - Co-passenger Related
• Safety Related: Wrong Driver Came for Pick Up
• Safety Related: Accident During Trip
• Safety Related: Unsafe Ride Experience - Driver Related

Ola Hotspot

• Ola Hotspot: How does it work?
• Ola Hotspot: What is it?

Others

• Other: Media/PR
• Other: HR Query
• Other: Calls from Police/Law-enforcement agencies
• Other: Ticket Follow-up
• Other: Advisor complaint
• Other: How to get CAB owner details
See all 7 articles

App Related

• App Related: Ola Share Unable to Sign in for a Group
• App Related: How to view Driver Details
• App Related: Ola Share Icon not Visible on the App
• App Related: Trouble Signing Up/Logging in on the App
• App Related: How to Avail Offers
• App Related: App Usage Issue
See all 10 articles

Ride Related

• Ride Related: Ride Later
• Ride Related: Cab Arrival Delay
• Ride Related: Co-Passenger Delay - Ola Share
• Ride Related: Left a Belonging in the Cab
• Ride Related: Long Route Due to Co-Passenger Pick-up/Drop - Ola Share
• Ride Related: Incorrect Drop Order - Ola Share
See all 8 articles

Vehicle Related

• Vehicle Related: Wi-Fi Issue
• Vehicle Related: Poor Cab Quality - Cab/Auto KP
• Vehicle Related: Cab/Auto KP Breakdown
• Vehicle Related: AC not working

Ola Money Related

• Ola Money Related: How to use Ola Money
• Ola Money Related: Recharge Failing/Unable to Recharge
• Ola Money Related: Account Debited - OM not Credited

Billing Issue

• Offer discount not included in the bill
• Billing Issue: Charged Extra Due to Faulty Meter - Ola Auto/KP
• Billing Issue: How to Get Invoice Copy
• Billing Issue: Unusually High Price - Ola Share
• Billing Issue: Cash Back Offers
• Billing Issue: Driver Denied Ola Money - Ola Auto/KP
See all 20 articles

Referral Related

• Referral Related: How to use Referral
• Referral Related: Referral Blocked due to Policy Violation
• Referral Related: Did not Receive Coupon for Referring a Friend

Service Related

• Service Related: Ola Rental
• Service Related: Ola Corporate
• Service Related: Ola Bike - Other Support FAQs
• Service Related: Ola Bike - Safety Specific
• Service Related: Ola Luxury
• Service Related: Ola Credit
See all 11 articles

Ola Share Pass

• Ola Share Pass Cancellation/Refund Policy
• How can I buy a Share Pass?
• What is Ola Share Pass?

Account Related

• Account Related: Account Blocked
• Account Related: Getting unwanted Email/SMS
• Account Related: Not Getting any Email/SMS from Ola
• Account Related: How to Update/View Account Details
• Account Related: Deletion of Ola Account
• Account Related: Trouble Updating My Account

Driver Related

• Driver Related: Driver Behavior
• Driver Related: Trip Abandoned Midway
• Driver Related: Driver Denied Duty