Billing Issue: Invoice calculation or clarification

For City Taxi:

Voice Team:

1. In CRM, select the particular ride after getting input from customer
2. Go to Payment section on Agent UI
3. Give a complete break up of the distance travelled in KM , actual total time, wait/ride/ pre-wait time /toll charges/ parking charges/ surcharge/ discount.
4. If partial Ola money is deducted, explain the amount deducted from OLA money and the amount paid as cash.

Dispose the call under Query > Billing enquiry > Invoice calculation (How to Dispose?)

Email Team: Follow the above steps and submit the ticket using the macro I am solving this ticket. (How to Solve/Escalate the Ticket)

For Ola Share:

We should not provide breakup as this is a prepaid service.

For Ola Auto/KP:

Voice Team: Inform the customer that currently we don't have the mechanism for sending invoices for auto rides. 

Email Team: Inform the customer that currently we don't have the mechanism for sending invoices for auto rides. 

For Outstation Cabs :-

Voice/Email Team: Explain the components of the invoice and how total fare has been calculated. Dispose the call/solve the ticket. (How to Dispose?) / (How to Solve/Escalate the Ticket)

Components of the invoice/Rate card structure:

1. Base fare for 250km per 24 hour - This is the minimum amount that will be charged for up to 250km travelled in 24 hours

2. For every additional km - 10 rs/ km

3. If the customer is in the journey anytime between 11pm and 6 am - Night time charges will be applicable

4. Swacch Bharat tax and service tax will be applied to the total fare = which is Base fare + distance fare + Night time charges

Not a part of the invoice:-

1. Driver bata and toll/parking fees are not a part of the rate card or invoice. The customer has to pay toll separately. Its up to the customer to pay any other additional charges to the driver if the customer wants to.
2. The final bill is always inclusive of the roundtrip fare i.e customer always pays for the round trip, even if he/she doesn't do the round trip.
3. Peak time charges won't be applicable at all.

Examples:

1) 2-day trip and if the customer has travelled 200km - Minimum of 250 km per day will be charged.

Bill = Base fare for day 1 for 250km + Base fare for day 2 for 250km + night charges & taxes

2) 2 day trip and travel distance = 550km

A) Base fare charges = Base fare for day 1, 250km = 2500Rs + Base fare for day 2 for 250km = 2500Rs

Travelled distance - total base fare distance = 550-500 = 50km = additional kms

B) Additional km charges = 50*10 = 500Rs

C) Bill = 2500+2500 + 500 + night charges & taxes