Billing Issue: Peak Pricing Explanation

  1. A peak time charge might apply on standard fares depending on the time of booking. This is not a fixed charge and varies according to the demand for cabs.
  2. Explain customer with an Example: If the peak time charge on your booking is 1.2x then the cab fare will become 1.2 times the standard fare.
  3. A peak time charge is only applied when there is a high demand for cabs. This helps us encourage more drivers to log in to the Ola app and be available for bookings.
  4. We will always inform you if a peak time charge is applicable before you confirm your booking in the app, via message & via email.

Disposition: Query > Billing enquiry > Invoice Calculation (Peak Pricing Charge) (How to Dispose?)

 For Outstation Cabs:-

NO TICKET TO BE RAISED (FCR)

Peak pricing is currently not applicable to the outstation category.

 

 

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