Ola Money Related: Recharge Failing/Unable to Recharge

Voice/Email Team:

1. Apologize – Capture the Error message
2. Confirm – Using latest version of Ola app
3. Transfer to Ola Money Team – Disposition: Other > Call Transfer > Ola Money (How to Dispose?)

Email Team: 

1. Follow the steps as mentioned above
2. Submit the ticket as the“I need to Escalate this Ticket” and send an acknowledgement email to the customer. (How to Solve/Escalate the Ticket)

Ola Money Team (only when ticket is escalated):

1. OLA MONEY team to investigate & provide resolution
2. Submit the ticket using the macro I am solving this ticket communicating the action taken on the complaint. (How to Solve/Escalate the Ticket)

Disposition: Complaint > Ola Money Recharge Issue > Recharge Failing/Unable to Recharge (How to Dispose?)