Ride Related: Cab Arrival Delay

For City Taxi/Ola Rental/Ola Outstation/Ola Share/Ola Auto:

Check the status of Booking

1. Allotment Pending
2. Scheduled
3. Cancelled

Allotment Pending:

1. Inform driver details are shared 15 mins prior to pickup time subject to availability
2. Dispose: Query – Ride Later Related

Scheduled:

Case1: Driver Details Not Received

1. Resend the Driver Details – Inform the Cab Location by clicking on the Send driver details link How to Send Driver Details? 
2. Dispose: Query > How to > View Driver Details

Case2: Cab Arrival Status

1. Contact Driver – Communicate the Cab Arrival Status as per VOD – Dispose: Complaint > Ride Delayed > Cab Arrival Delay
2. Unable to Contact Driver – Pickup time Lapsed - Reassign (City Taxi/Rental) How to Reallot a Cab?  or Make a New Booking(Ola Share/Outstation/Auto KP) How to Book a Cab? – Dispose: Complaint > Ride Delayed > Cab Arrival Delay
3. Driver Denied Duty – Reassign (City Taxi/Rental) How to Reallot a Cab? or Make a New Booking(Ola Share/Outstation/Auto KP) How to Book a Cab? – Dispose: Complaint > Driver Related > Driver Denied Duty

Cancelled:

1. Apologize – Inform to make a fresh booking How to Book a Cab?  
2. Educate the customer to use Self-Serve to raise a complaint for Cab Delay issues (How to use Self-Serve)
3. Dispose the call (as per scenario) as “Complaint > Driver Related > Driver Denied Duty” or “Complaint > Ride Delayed > Cab Arrival Delay” 

Learn: (How to Dispose?)