The cab allotment communication will be sent 15 minutes prior to the pickup time subject to availability via In-app notification to the app device.
Case1: Allotment Pending
If customer doesn’t get the details:-
- Ask to wait until 15 minutes prior to the time of ride
- Suggest to turn on the internet to receive driver details through In-app notification
- If details were not received 15 minutes prior to the pickup time - Guide to use the “Ride Now” option to avail the nearest Ola cab. (How to Book a Cab?)
If customer doesn’t get the details and no cab is available nearby:-
- Apologize - Request to make an alternate option this time to avoid delay in schedule
Disposition: Query > Ride later related (How to Dispose?)
Case2: Cab Allotted
Driver not Contactable/Driver Denied Duty
Refer KB Article: Ride Related: Cab Arrival Delay
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