Membership Policy:-
- Ola Select will be activated once the customer pays for the subscription (Membership)
- Mode of payment – Only through Ola Money wallet available on the App
- Ola shall not be responsible for any unauthorised use of customers Ola money
- The Subscription package is available for a period of 1 (one) month or 2 (two) months or 3 (three) months
Refund policy for Ola Select Membership:
- Ola Select customers can cancel their membership within 7 days from the day of purchase of the Ola select membership using Self-Serve in Ola app
- A Select customer is eligible for refund only once in a period of 30 days
How to cancel membership/subscription and processing a refund through Ola app?
Voice/Email Team:
Guide the customer to process it through the app
- “Menu > Support > My Select Membership > Managing my membership > Cancelling my membership > Select Reason > Confirmation Screen"
- Once the request is processed, the refund will be credited immediately to their Ola Money Wallet.
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