Vehicle Related: AC not working

For City Taxi/Ola Share/Cool Cabs/Ola Rental/Ola Outstation:

Voice/Email Team:

Ride in Progress:- Outcall Driver

1. Apologize - Inform to turn on the AC - Report Driver – Reason: “Unprofessional Behavior” (How to Report Driver?)
2. If AC is not working - Ask him to fix the issue before accepting the next booking - Report Driver – Reason: ”AC not working” (How to Report Driver?)
3. Dispose the call (How to Dispose?)

Ride Completed:-

1. Apologize – Inform feedback has been recorded
2. Report Driver – Reason: “AC not working” - Dispose the call (How to Dispose?)

Email Team: 

1. Follow the steps mentioned above
2. Submit the ticket as the "I am Solving this Ticket” and send an acknowledgement email to the customer. (How to Solve/Escalate the Ticket)

Note: For Select Customers -

Voice Team:-

Raise a ticket (Complaint > Cab quality > Poor Cab Quality) (How to Raise a Ticket?) to Grant a Coupon as a Token of Apology (TOA)

Email Team:-

Mark Offence (How to Report Driver?)  - Grant a Coupon (How to Grant a Coupon?)

Educate customer to use Self Serve in future to raise a complaint (How to use Self-Serve) 

Disposition: Complaint > Cab quality > AC not working (How to Dispose?)