For City Taxi/Ola Share/Ola Rental/Ola Outstation/Auto KP:
Voice/Email Team:
- No Ticket to be Created - (FTR/FCR)
- Share Driver Details by checking it on CRM – Ask him/her to Coordinate - Dispose the call (How to Dispose?)
- If any dispute, request the customer to lodge a police complaint and we will help the cops in the investigation.
4. Educate the customer to use Self-serve in future to get driver details
Note: The customer can get the details only if he reports the issue within 30 days from the Date of journey
How to use Self-serve?
Tap Menu > Go to Your Rides > Select the Particular Ride > Tap Support > Select Left a Belonging in the Cab > Tap Show Driver Details
Within 30 Days:
Post 30 Days: It would not show the driver details & only a regret message would show up
Email Team:
- Follow the steps as mentioned above
- Submit the ticket as the “I am Solving this ticket” and send an acknowledgement email to the customer. (How to Solve/Escalate the Ticket)
Disposition: Request > Left a belonging in the cab/Left a belonging in the vehicle (How to Dispose?)
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