Other: Advisor complaint

Voice Team:  

1. Apologize for the inconvenience
2. If the customer insists on speaking to the supervisor – Transfer the call(Call Transfer to Supervisor)
3. Raise a Ticket (Complaint > Advisor Complaint  (How to Raise a Ticket?)) - Inform the customer that proper action will be taken against his/her feedback 

Email Team:

1. Escalate the ticket to relevant team with details of the issue highlighted in private comments using the macro I need to escalate this ticket (How to Solve/Escalate the Ticket)
2. Convey that proper action will be taken 

Supervisors:

If it’s a call transfer/ticket, please do apologize for the inconvenience

1. Gather all information and action accordingly
2. Once the issue is solved, Submit ticket using the macro I am solving this ticket with the details of the resolution. (How to Solve/Escalate the Ticket)