How to Re-Complete - Outstation

Recompletion Scenarios

Network/Device Issues

1. Odometer reading available
2. Odometer reading not being available

To Recomplete: 

1. Select a particular booking
2. Click on Route tool
3. In Route Action Page: Select Reason

4. Reasons to be selected for Bill not generated

5. Capture the time & date

6. Enter the drop location

7. Outcall & capture the VOC & VOD

8. Click on Proceed to Recomplete

Confirmation Screen

Remember: 

• VOC/VOD is mandatory for recompletion
• Advise partner to call when the customer is present
• Only cash payment can be made hence, clearly summarise prior to recomplete
• Ensure to inform that Toll charges are separate and must be collected by the partner

 Post Recompletion - Partner will be able to view the Ride Details in the App

Partner Device App:

CC Disposition: Query>Outstation Query (How to Dispose?)

PC Disposition: Complaint >Driver Billing Issue>Variance in KMS/Ride Time/Wait Time (How to Dispose?)