Ola Outstation: Booking

Voice Team

1. Bookings must be done 1 hour - 48 hours before Pick Up time 
2. Driver Allotment:- An hour before the scheduled Pickup time
3. Driver Details:-  Will be shared through SMS to Registered Mobile Number
4. Driver Details can be checked on Ola App:-  ‘Track  Ride’ option 

• No cabs available:  Customer will receive a message - “No cab could be allocated due non availability”
• DDD / Cab Arrival Delay: Re-allot the Cab (How to Re-allot)

Email Team

1. Reply to the customer with the steps mentioned above
2. Dispose as “I am solving this ticket” (How to Solve/Escalate the Ticket)

Disposition: Query > Outstation Query (How to Dispose?)